Privacy Policy

01

Who We Are

Hammad Bespoke Official ("HBO," "we," "our," or "us") is a luxury bespoke couture atelier based in Multan, Punjab, Pakistan. We operate the website hammadbespokeofficial.com and accept commissions from clients worldwide, primarily across the USA, UK, Canada, UAE, Australia, and Pakistan.

This Privacy Policy explains what personal information we collect, how we use it, and how we protect it. By engaging with our website or our atelier team via any channel, you agree to the practices described in this policy.

02

Information We Collect

We collect information that you provide to us directly and information collected automatically when you visit our website.

Information you provide directly:

• Full name and contact details (phone number, email address, WhatsApp number)
• Delivery address and country of residence
• Body measurements submitted for bespoke garment construction
• Order details, fabric preferences, and occasion information
• Payment confirmation references (bank transfer or WhatsApp-communicated payment)
• Any correspondence shared via WhatsApp, email, or our website contact channels

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns on our website
• IP address and approximate geographic location
• Referral source (how you arrived at our website)

03

How We Use Your Information

We use the information we collect solely to operate and improve our atelier services:

• To process and fulfil your bespoke commission
• To communicate with you regarding your order, measurements, and delivery
• To send you order updates, dispatch notifications, and atelier communications
• To send marketing emails or WhatsApp messages if you have opted in
• To improve our website experience based on usage data
• To meet any legal or regulatory obligations applicable to us

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

04

Email Communications

If you provide your email address during a consultation or order, we may contact you with atelier updates, new collection announcements, and seasonal communications. You may unsubscribe from marketing emails at any time by replying with "Unsubscribe" or by contacting us directly via WhatsApp or email.

Order-related emails (confirmation, measurement requests, dispatch notices) are transactional and cannot be unsubscribed from while your order is active.

05

Data Sharing and Third Parties

We do not sell your personal data. We may share limited data with trusted third parties only where necessary:

• Delivery and logistics partners — your name and delivery address are shared with our international courier partners for dispatch purposes only
• Google LLC — analytics data as described in Section 03
• Meta Platforms Inc. — pixel data as described in Section 03

All third parties are bound by their own privacy policies and data protection obligations.

06

Data Retention

We retain your personal information for as long as is necessary to fulfil your order and maintain our atelier records. Order records — including measurements and correspondence — are retained for a minimum of two years from the date of final dispatch. You may request deletion of your data at any time, subject to any legal or operational obligations that require us to retain certain records.

07

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where legally permissible
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority in your country

To exercise any of these rights, contact us directly using the details below.

08

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. Our client communications are conducted via WhatsApp (end-to-end encrypted) and email. Payment transactions are conducted via direct bank transfer — we do not store or process card details.

While we take all reasonable precautions, no method of digital transmission is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

09

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services following any change constitutes acceptance of the revised policy.

10

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to our atelier team directly: